FAQs
If you are having trouble processing your payment details on our website, please follow the steps below:
- Contact your bank to make sure there are sufficient funds in your account
- Verify you are entering the credit card’s CVV and billing information correctly
- Make sure your billing name, address and phone number matches the the details registered to payment card
- If the issue remains, please contact our Customer Care Team via email at customerservices@wilex.org.
We are unable to cancel an order once it has been placed.
We are unable to change an order once it has been placed.
We're treating you to 10% off your first order! To redeem this, simply enter the code '10FORYOU' at checkout.
Please note - This code cannot be used in conjunction with any other offers and cannot be redeemed against any pre-discounted items and sale are excluded. Only one code can be redeemed per order. The code will remain valid until redeemed.
Once you place your order, you will receive an order confirmation email. Your order will be processed within 2-3 days. Orders placed on holidays and weekends will be processed the next business day. Once your package ships, you will be able to track your order.
There are two shipping options: Economy Shipping (2-8 days) & Express Shipping (1-3 days).
Economy Shipping is free on order under $59.99. Order above $60 apply $9.00 fee for Economy Shipping. Apply $9.00 for each $59.98 order on Economy Shipping. Apply $10.50 fee for Express Shipping. Apply $10.50 for each $59.98 order on Express Shipping.
For order above $360, please contact us at customerservices@wilex.org so we can assist with proper shipping arrangement.
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